Not every eye problem is an emergency — but some absolutely are, and delays can mean permanent vision loss. At PersonalEyes Vision Care, we reserve time in our schedule for urgent and emergency eye evaluations so you can be seen quickly by a doctor with the right tools and training.
If you are experiencing any of the symptoms below, call our office immediately at 817-527-3604. We will advise you on what to do right away and schedule a same-day appointment whenever possible.
For chemical burns: Begin flushing the eye with clean water immediately and continue for at least 15 minutes. Then call us or go to the nearest emergency room. Do not wait to start flushing — time is critical.
We Treat These Emergencies
Metal fragments, wood chips, sand, or debris embedded on or in the eye. Do not rub or attempt to remove it yourself — call us immediately for safe, sterile removal.
Household cleaners, industrial chemicals, or any substance that splashes into the eye. Flush continuously with water and seek care urgently — chemical burns can cause severe corneal damage.
Abrupt loss or dimming of vision in one or both eyes, with or without pain. This can signal retinal detachment, optic nerve problems, or vascular occlusion — all of which require immediate evaluation.
Sudden onset of flashing lights, a shower of new floaters, or a curtain-like shadow in your vision. These are warning signs of retinal tear or detachment.
Blunt force injury, sports-related impact, or puncture wounds to the eye or orbit. Do not apply pressure — shield the eye and come in immediately.
Severe redness, pain, discharge, swelling, or light sensitivity that develops rapidly. Bacterial infections like corneal ulcers can progress quickly and require prompt antibiotic treatment.
What to Expect
When you call with an eye emergency, our team will triage your situation over the phone, provide immediate guidance, and schedule you as quickly as possible. Here is what to expect during your visit.
Dr. Kumar Patel is a Diplomate of the American Board of Optometry with extensive experience managing ocular emergencies. He has the diagnostic tools, clinical training, and referral network to handle urgent eye conditions efficiently and effectively.
We reserve time for emergencies so you can be seen quickly — often within hours of your call.
Slit lamp, OCT, tonometry, and retinal imaging — the tools needed for accurate diagnosis.
Eye emergencies are stressful. We provide calm, clear communication every step of the way.
Conveniently located at 2600 Lakeside Parkway, Suite 180, Flower Mound, TX 75022 — proudly serving Flower Mound, Highland Village, Lewisville, Grapevine, Coppell, Lantana, Argyle, and the greater DFW area.
Frequently Asked Questions
Eye emergencies include sudden vision loss or changes, chemical exposure to the eye, foreign objects embedded in the eye, eye trauma or injury, sudden onset of flashes and floaters, severe eye pain, red eye with pain or vision changes, and eye infections with significant discharge. When in doubt, call us — we would rather evaluate you and find nothing serious than have you wait while a treatable condition progresses.
For most eye emergencies, calling your eye doctor first is the better choice. Emergency rooms are not equipped with specialized ophthalmic instruments and often refer eye patients to an eye specialist anyway — after a long wait and a higher bill. Dr. Patel has the diagnostic tools and training to evaluate and treat most ocular emergencies same-day in our office.
Emergency eye visits are billed through your medical insurance (not vision insurance) because they involve a medical condition. Most medical insurance plans cover emergency and urgent eye care with your standard copay. Our team will verify your coverage and explain any costs before treatment begins.
Call our office number at 817-527-3604 and follow the after-hours instructions. For true life-threatening emergencies or chemical burns, call 911 or go to the nearest emergency room immediately. For chemical exposure, begin flushing the eye with clean water right away and continue for at least 15 minutes while seeking care.
Do not rub your eye, do not attempt to remove embedded foreign objects, and do not apply pressure to an injured eye. For chemical exposure, flush continuously with clean water. For foreign body sensation, you may blink and allow natural tears to flush the eye. Avoid wearing contact lenses. If possible, shield the eye with a rigid cover (like a paper cup) without applying pressure.
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